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Nearly one American every minute is a victim of identity theft.
People whose identities have been stolen can spend months or
years and thousands of dollars clearing their good name and
cleaning up their credit record. Following a few simple tips
can help keep you from becoming a victim.
Manage Your
Mailbox
- Do not leave bill payment envelopes clipped to your mailbox
or inside with the flag up; criminals may steal your mail
and change your address.
- Know your billing cycles, and watch for any missing mail.
Follow up with creditors if bills or new cards do not arrive
on time. An identity thief may have filed a change of address
request in your name with the creditor or the post office.
- Carefully review your monthly accounts,
credit card statements and utility bills (including cellular
telephone bills) for unauthorized charges as soon as you
receive them. If you suspect unauthorized use, contact
the provider’s customer
service and fraud departments immediately.
- When you order new checks, ask when you can expect delivery.
If your mailbox is not secure, then ask to pick up the checks
instead of having them delivered to your home.
- Although many consumers appreciate the
convenience and customer service of general direct mail,
some prefer not to receive offers of pre-approved financing
or credit. To “opt
out” of receiving such offers, call (888) 5 OPT OUT
sponsored by the three credit bureaus.
- The Direct Marketing Association offers services to help
reduce the number of mail and telephone solicitations. To
join their mail preference service, mail you name, home address
and signature to: Mail Preference Service, Direct Marketing
Association, P.O. Box 9008, Farmingdale, NY 11735-9008.
Check Your Purse or Wallet
- Never leave your purse or wallet unattended–even
for a minute.
- Protect your PINs (don’t carry
them in your wallet!) and passwords; use a 10-digit combination
of letters and numbers for your passwords, and change them
periodically.
- Carry only personal identification and
credit cards you actually need in your purse or wallet.
If your I.D. or credit cards are lost or stolen, notify
the creditors immediately, and ask the credit bureaus to
place a “fraud alert” in
your file.
- Keep a list of all your credit cards and bank accounts
along with their account numbers, expiration dates and credit
limits, as well as the telephone numbers of customer service
and fraud departments. Store this list in a safe place.
- If your state uses your Social Security
number as your driver’s license number, ask to substitute
another number.
Keep Your Personal Numbers Safe and Secure
- When creating passwords and PINs (personal
identification numbers) do not use any part of your Social
Security number, birth date, middle name, wife’s name, child’s
name, pet’s name, mother’s maiden name, address,
consecutive numbers, or anything that a thief could easily
deduce or discover.
- Ask businesses to substitute a secret
alpha-numeric code as a password instead of your mother’s
maiden name.
- Shield the keypad when using ATMs or when placing calling
card calls.
- Memorize your passwords and PINs; never keep them in your
wallet, purse, Rolodex or electronic organizer.
- Get your Social Security number out
of circulation and release it only when necessary – for
example, on tax forms and employment records, or for banking,
stock and property transactions.
- Do not have your Social Security number printed on your
checks, and do not allow merchants to write your Social Security
number on your checks. If a business requests your Social
Security number, ask to use an alternate number.
- Never give your Social Security number, account numbers
or personal credit information to anyone who calls you.
Bank, Shop and Spend
Wisely
- Store personal information in a safe
place and shred or tear up documents you don’t need.
Destroy charge receipts, copies of credit applications,
insurance forms, bank checks and statements, expired charge
cards and credit offers you get in the mail before you
put them out in the trash.
- Cancel your unused credit cards so that their account numbers
will not appear on your credit report.
- When you fill out a loan or credit application, be sure
that the business either shreds these applications or stores
them in locked files.
- Tear up receipts, bank statements and unused pre-approved
credit card offers and convenience checks before throwing
them away.
- When possible, watch your credit card as the merchant completes
the transaction.
- Use credit cards that have your photo and signature on
the front.
- Sign your credit cards immediately upon receipt.
- Carefully consider what information you want placed in
the residence telephone book and ask yourself what it reveals
about you.
- Keep track of credit card, debit card and ATM receipts.
Never throw them in a public trash container. Tear them up
or shred them at home when you no longer need them.
- Ask businesses what their privacy policies are and how
they will use your information: Can you choose to keep it
confidential? Do they restrict access to data?
- Choose to do business with companies you know are reputable,
particularly online.
- When conducting business online, use
a secure browser that encrypts or scrambles purchase information
and make sure your browser’s padlock or key icon
is active.
- Don’t open e-mail from unknown
sources. Use virus detection software.
Review Your
Information
- Order a copy of your credit report from the three credit
reporting agencies every year and make sure all the information
is correct, especially your name, address, and Social Security
number. Look for indications of fraud, such as un- authorized
applications, unfamiliar credit accounts, credit inquiries
and defaults and delinquencies that you did not cause.
- Check your Social Security Earnings and Benefits statement
once each year to make sure that no one else is using your
Social Security number for employment.
Steps to
Take if You are a Victim
If you suspect misuse of your personal information to commit
fraud, take action immediately. Keep a record of all conversations
and correspondence when you take the following suggested steps:
- Contact your bank(s) & credit card
issuers immediately so that the following can be done:
access to your accounts can be protected; stop payments
on missing checks; personal identification numbers (PINs)
and online banking passwords changed; and a new account
opened, if appropriate. Be sure to indicate to the bank
or card issuer all of the accounts and/or cards potentially
impacted including ATM cards, check (debit) cards and credit
cards. Customer service or fraud prevention telephone numbers
can generally be found on your monthly statements. Contact
the major check verification companies to request they
notify retailers using their databases not to accept these
stolen checks, or ask your bank to notify the check verification
service with which it does business. Three of the check
verification companies that accept reports of check fraud
directly from consumers are: Telecheck (800) 710-9898,
International Check Services (800) 631-9656 and Equifax
(800) 437-5120.
- File a police report with your local police department.
Obtain a police report number with the date, time, police
department, location and police officer taking the report.
The police report may initiate an investigation into the
loss with the goal of identifying, arresting and prosecuting
the offender and possibly recovering your lost items. The
police report will be helpful when clarifying to creditors
that you are a victim of identity theft.
- Contact the three major credit bureaus
and request a copy of your credit report. Review your reports
to make sure additional fraudulent accounts have not been
opened in your name or unauthorized changes made to your
existing accounts. Check the section of your report that
lists “inquiries.” Request
the “inquiries” be removed from your report
from the companies that opened the fraudulent accounts. In
a few months, order new copies of your reports to verify
your corrections and changes to make sure no new fraudulent
activity has occurred. Request a “fraud alert” for
your file and a victim’s statement asking creditors
to call you before opening new accounts or changing your
existing ones. This can help prevent an identify thief from
opening additional accounts in your name. Here are the major
credit bureaus and their phone numbers: TransUnion (800)
680-7289, Experian (888) 397-3742 and Equifax (800) 525-6285.
You may also contact the FTC’s ID Theft Consumer Response
Center toll-free at (877) IDTHEFT.
- Check your mailbox for stolen mail.
Make sure no one has requested an unauthorized address
change, title change, PIN change or ordered new cards or
checks to be sent to another address. If a thief has stolen
your mail to get credit cards, bank and credit card statements,
pre- screened credit offers or tax information, or if an
identity thief has falsified change-of-address forms, that’s
a crime. Contact your local post office and police.
- Maintain a written chronology of what happened, what was
lost and the steps you took to report the incident to the
various agencies, banks and firms impacted. Be sure to record
the date, time, contact telephone numbers, person you talked
to and any relevant report or reference number and instructions.
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