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ebank Is Committed To Our Customers’ Privacy
ebank is committed to protecting the privacy
of its customers’ information.
As part of our commitment to protecting our customers’ privacy,
we have adopted the following privacy principles and have implemented
them at all levels of our organization. Our employees are informed
of their responsibility to protect confidential customer information
and are governed by a code of conduct that includes this confidentiality.
Appropriate disciplinary policies are in place to help enforce
employee privacy responsibilities.
Our Customers Expect Privacy
We understand that you expect your personal and financial
affairs to be held in the strictest confidence. As a customer
of ebank, you have entrusted us to protect your privacy and
to safeguard your personal information. We take this responsibility
seriously and have designed policies and procedures to prevent
misuse of this information.
Why We Collect, Retain, And Use Customer Information
ebank receives and retains information about its customers
through many sources. We limit the use and collection of this
information to that which is necessary to maintain and administer
financial services, provide excellent service, and offer new
products and services that may be of benefit to our customers.
The collection of personal information is for specific business
purposes only and, if you request, we will tell you why we
are collecting the information. Some of the reasons we use
your information are the following: to protect and administer
you records, accounts, and funds; to comply with certain laws
and regulations; to help us design and improve our products
and services; and to better understand your financial needs.
If we obtain and use information from a third party, such as
a consumer report, we will notify you. You are entitled to
request credit reporting agencies remove your name from lists
supplied to us.
ebank may collect information volunteered by you during the
application and information request process. In an effort to
offer you the best and most current banking opportunities,
we may contact you with news about ebank products, services
and special promotions. If, for any reason, you would like
to be taken off our internal email list, please contact us
at 2410 Paces Ferry Road, Suite 190, Atlanta, Georgia, 30339.
We Will Maintain Accurate Information
Maintaining the accuracy of your personal information is important.
We have procedures to help assure that your personal information
is accurate, current and complete. We also have procedures
to correct inaccurate information in a timely manner, including
processes to update information or remove outdated information.
If you discover any information we have about you that is incorrect,
please let us know.
We Restrict Disclosure Of Account Information
ebank does exchange information about our
customers to reputable information reporting agencies, in
accordance with standard banking industry practice, to maximize
the accuracy and security of such information and to verify
the existence and condition of customer’s accounts. We do not share specific personal
customer information with independent companies for any other
purpose without the customer’s consent, except when required
by law, regulation, or court order and to third party litigants
when required by lawful judicial process or court order.
We are permitted under law to share information
about our experiences or transactions with you or your account
with companies related to us by common control or ownership
(“affiliates”).
We also may share additional information about you or your
account, such as information we receive from you in applications
and information from credit reporting agencies, with our affiliates.
You may direct us not to share information with our affiliates
that does not relate solely to our experiences or transactions
with you or your account by calling us at 770-863-9225 (local)
or 888-278-9898 (toll free).
We do not reveal specific information about your accounts
or other personally identifiable data to parties outside our
organization unless it is under the following circumstances:
you request or authorize disclosure; the information is provided
to help complete a transaction initiated by you; the information
is provided to a reputable credit bureau or similar information
reporting agency; or the disclosure is otherwise lawfully permitted
or required.
Security Procedures To Protect Your Information
ebank has established and maintains security procedures designed
to help prevent unauthorized access to your private, confidential
information. We also update and test our computers, hardware,
software, and other technology to assure the integrity and
security of our information systems.
We Maintain Your Privacy When We Do Business Outside
Our Organization
It is sometimes necessary to provide personally
identifiable information about you to a party outside our
organization. Some examples are when we hire a vendor or
service company to prepare your account statements or to
provide support for one or more of our products or services.
When we work with outside businesses or companies, these
vendors agree to safeguard your personal and confidential
information, and these vendors must abide by applicable law.
If a vendor is hired to use your information for marketing
purposes, we will disclose this to you in advance and give
you the opportunity to “opt out” in
which case your information would not be provided to the vendor
for marketing purpose.
Summary
ebank maintains procedures designed to protect your confidential
information. Other than under the limited exceptions explained
above, it is our practice not to share confidential customer
information outside our organization.
You do not need to request confidentiality – it
is ebank’s standard practice.
If you have any questions or concerns about ebank's privacy
policy, please contact the Compliance Officer at the address
or telephone listed below.
Compliance Officer
ebank
2410 Paces Ferry Road, Suite 190
Atlanta, GA 30339
800-592-6853 (Toll Free)
770-863-9225 (Local) |
