Participation by cardholders in the Preferred Rewards Program (“the Program”) is subject to the rules, restrictions, terms and conditions as set by MasterCard International (“MasterCard”) from time to time and accepted by the Financial Institution. MasterCard reserves the right to revise the terms and conditions at any time without notice.

Fees for the Program, service fees for enrollment in and for use of the Program are non-refundable and are subject to change without notice.

Eligibility for and participation in the Program are based on cardholders being in good standing with the Financial Institution. Points-earning and rights of redemption may be suspended at any time by MasterCard or Financial Institution upon reasonable cause. Rights or benefits accrued or points earned by a cardholder by virtue of participation in the Program and fulfillment of eligibility criteria are non-transferable and non-endorsable.

MasterCard and Financial Institution do not represent the merchantability nor fitness of purpose of any products or services offered by participating companies through the Program. Both disclaim all liability relative to redemption and/or use of such products or services. All product(s) and services which may be available through valid cardholder participation in the program are subject to change at any time without notice, as are the rules, restrictions and terms and conditions of use of such products or services.

Delivery times of product(s) redeemed may vary depending on availability and shipping requirements. Products are subject to discontinuation, substitution and replacement conditions as may be determined by Program administrator from time to time. Expedites for product(s) may be available and shall be at the expense of the cardholder.

Airline tickets and other redeemed rewards are subject to all rules, restrictions, terms and conditions as may apply to the purchase of such tickets (for example, departure, security and other taxes, as the case may be). All such tickets must be redeemed by the travel agency of record as selected and approved by MasterCard. Any changes to redemptions, once completed, shall be at cardholders expense and shall vary based on type of changes requested and availability to accommodate such changes.

Free tickets are non-refundable, non-transferable, bear the restrictions as may apply on issuance and must be booked and available in the applicable coach class, “21 day advance purchase” category as designated by Program administrator and travel provider. Tickets are not guaranteed, are subject to such changes as may be introduced based on carrier’s schedules, force majeure conditions and therefore may not be available for routes and dates as requested by cardholder.

None of MasterCard, Financial Institution or Travel Provider shall be responsible for conditions of carriage as may be applied by any airline or travel service provider of companies participating in the Program.

Participating Cardholder shall be responsible for all applicable taxes, fees, governmental assigned security and related expenses and charges as may be imposed from time to time.

Redeemed product(s) or rewards may be issued in any name and shipped to any address as the authorized participating cardholder designates at the time of redemption, however, certain restrictions may apply.

Participating cardholders recognize that any of eligibility or participation criteria, product(s), service(s), rules, restrictions, terms and conditions may change for reasons beyond the control of MasterCard, Financial Institution or their designated providers. Such changes do not confer any substitute Program rights, rewards or benefits to the participating cardholder, save any right, reward or benefit awarded at the discretion of MasterCard, Financial Institution or their designated providers.